When I try to search for users or groups no results appear

Using Jenkins Ask a question
1

Jenkins setup:

  • Jenkins version: 2.504.2
  • Azure AD Plugin: 618.v424da_973ffe8

Issue:

I’m using Azure AD for authentication in Jenkins. Authentication itself works fine, and the app registration (App ID, Tenant ID, Client Secret) is 100% correct. I’ve tested it in another environment with the exact same credentials and plugin versions.

However, in the “Entra ID Matrix-based security” UI, when I try to search for users or groups (by name or object ID), no results appear.

Key detail:

When I go to “Verify Configuration” and test a user using the “Test user principal name or object id” field, it returns the user successfully.

So, the backend connection to Azure AD and Graph API is clearly working, the issue seems to be only in the Matrix-based security UI.