Not able to add new user in Jenkins 2.462.1

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1

Hi,

We recently upgraded the jenkins version from 2.303 to 2.462.1 . We have admin permissions to this jenkins and this has been setup in ec2 instance. The problem is we are not able to add a new user in the new version of Jenkins. When we click on add user and enter the details, nothing is happening. Can someone please suggest here.

2

Be sure that you’ve updated your plugins to the most recent releases. When you upgrade Jenkins across many versions, you may have very old plugins that need an update to work well with the new Jenkins version.

If your plugin versions are current, then you’ll need to check if the same issue can be seen with a fresh installation of Jenkins and those plugins. If the issue can be seen with a fresh installation, then submit an issue to Jenkins Jira

3

Thanks @MarkEWaite. Is there any specific plugin used for addition and deletion of users?

4

Specific plugins are probably involved in the addition and deletion of users, but that depends on the plugins that you have installed and may depend on the configuration of those plugins.

Upgrade all the plugins to their most recent releases so that you’re running a set of plugins that is installed by a wider set of users.