Jenkins setup:
Jenkins setup: Jenkins: 2.440.3.7 OS: Linux - 4.18.0-553.8.1.el8_10.x86_64 Java: 11 - Oracle Corporation (OpenJDK 64-Bit Server VM) --- JDK_Parameter_Plugin:1.0 JiraTestResultReporter:166.v0cc6208295b5 ace-editor:1.1 active-directory:2.35 acunetix:1.2.3 ansible:1.0 ansible-tower:0.10.0 ansicolor:1.0.1 ant:497.v94e7d9fffa_b_9 antisamy-markup-formatter:162.v0e6ec0fcfcf6 apache-httpcomponents-client-4-api:4.5.14-208.v438351942757 aqua-security-scanner:3.0.23 arcad-builder:12.2.0 arcad-builder-jenkins-plugin:2.0.5 arcad-codechecker:12.1.1 arcad-commons:12.2.0 arcad-macro-execution:12.1.0 arcad-verifier:12.1.0 arcad.builder.execution:1.1.0.0 asm-api:9.7-33.v4d23ef79fcc8 async-http-client:1.7.24.3 audit-log:1.2 audit-trail:3.7 authentication-tokens:1.53.v1c90fd9191a_b_ authorize-project:1.3.0 aws-credentials:231.v08a_59f17d742 aws-device-farm:1.30 aws-java-sdk:1.11.995 aws-java-sdk-ec2:1.12.671-439.veec746c91fcb_ aws-java-sdk-minimal:1.12.671-439.veec746c91fcb_ azure-credentials:254.v64da_8176c83a azure-sdk:118.v43f74dd9ca_dc bitbucket:1.1.19 bitbucket-build-status-notifier:1.4.1 bitbucket-oauth:0.13 bitbucket-push-and-pull-request:3.0.2 blueocean:1.27.11 blueocean-autofavorite:1.2.5 blueocean-bitbucket-pipeline:1.27.11 blueocean-commons:1.27.11 blueocean-config:1.27.11 blueocean-core-js:1.27.11 blueocean-dashboard:1.27.11 blueocean-display-url:2.4.2 blueocean-events:1.27.11 blueocean-git-pipeline:1.27.11 blueocean-github-pipeline:1.27.11 blueocean-i18n:1.27.11 blueocean-jwt:1.27.11 blueocean-personalization:1.27.11 blueocean-pipeline-api-impl:1.27.11 blueocean-pipeline-editor:1.27.11 blueocean-pipeline-scm-api:1.27.11 blueocean-rest:1.27.11 blueocean-rest-impl:1.27.11 blueocean-web:1.27.11 bootstrap4-api:4.6.0-5 bootstrap5-api:5.3.3-1 bouncycastle-api:2.30.1.77-225.v26ea_c9455fd9 branch-api:2.1152.v6f101e97dd77 build-metrics:1.3 build-name-setter:2.2.0 build-pipeline-plugin:1.5.8 build-timeout:1.32 build-with-parameters:1.4 ca-service-virtualization:1.0.2 caffeine-api:3.1.8-133.v17b_1ff2e0599 calendar-view:0.3.2 changes-since-last-success:0.5 checks-api:2.2.0 cloudbees-administrative-monitors:1.0.13 cloudbees-analytics:1.59 cloudbees-assurance:2.276.0.35 cloudbees-bitbucket-branch-source:848.850.v6a_a_2a_234a_c81 cloudbees-blueocean-default-theme:0.8 cloudbees-disk-usage-simple:170.va_fd5b_4ee6858 cloudbees-folder:6.879.990.cb-v8176690e44b_9 cloudbees-folders-plus:3.32 cloudbees-github-reporting:1.772 cloudbees-groovy-view:1.15 cloudbees-ha:4.45 cloudbees-jenkins-advisor:358.v58972d19b_1f0 cloudbees-jsync-archiver:5.25 cloudbees-license:9.80 cloudbees-monitoring:2.17 cloudbees-nodes-plus:1.25 cloudbees-platform-common:1.27 cloudbees-platform-data:1.39 cloudbees-plugin-usage:2.21 cloudbees-replication:1624 cloudbees-ssh-slaves:2.25 cloudbees-support:3.31 cloudbees-template:4.63 cloudbees-uc-data-api:4.59 cloudbees-unified-ui:1.32 cloudbees-view-creation-filter:1.9 cloudbees-workflow-template:3.27 cloudbees-workflow-ui:2.12 command-launcher:107.v773860566e2e commons-lang3-api:3.13.0-62.v7d18e55f51e2 commons-text-api:1.11.0-95.v22a_d30ee5d36 conditional-buildstep:1.4.2 config-file-provider:968.ve1ca_eb_913f8c contrast-continuous-application-security:3.8.1 copyartifact:722.v0662a_9b_e22a_c credentials:1337.v60b_d7b_c7b_c9f credentials-binding:657.v2b_19db_7d6e6d dashboard-view:2.508.va_74654f026d1 database:1.6 display-url-api:2.200.vb_9327d658781 docker-commons:439.va_3cb_0a_6a_fb_29 docker-java-api:3.1.5.2 docker-plugin:1.2.1 docker-workflow:572.v950f58993843 durable-task:550.v0930093c4b_a_6 echarts-api:5.5.0-1 eggplant-plugin:2.2 email-ext:2.105 envinject:2.1.6 envinject-api:1.5 extended-read-permission:3.2 external-monitor-job:192.ve979ca_8b_3ccd favorite:2.208.v91d65b_7792a_c flyway-runner:1.9 font-awesome-api:6.5.1-3 git:5.2.1 git-client:4.7.0 git-server:114.v068a_c7cc2574 github:1.38.0 github-api:1.318-461.v7a_c09c9fa_d63 github-branch-source:1785.v99802b_69816c gitlab-api:5.3.0-91.v1f9a_fda_d654f gitlab-branch-source:703.vc5fd7effcc6b_ global-build-stats:1.5 gradle:2.10 groovy:2.0 gson-api:2.10.1-15.v0d99f670e0a_7 handlebars:3.0.8 handy-uri-templates-2-api:2.1.8-30.v7e777411b_148 heavy-job:1.1 hp-application-automation-tools-plugin:5.8 htmlpublisher:1.33 http_request:1.8.23 ibm-ucdeploy-build-steps:2.15.dev infradna-backup:3.38.74 instance-identity:185.v303dc7c645f9 ionicons-api:70.v2959a_b_74e3cf jackson2-api:2.17.0-379.v02de8ec9f64c jacoco:3.3.5 jakarta-activation-api:2.1.3-1 jakarta-mail-api:2.1.3-1 javadoc:243.vb_b_503b_b_45537 javax-activation-api:1.2.0-6 javax-mail-api:1.6.2-9 jaxb:2.3.9-1 jdk-tool:73.vddf737284550 jenkins-design-language:1.27.11 jersey2-api:2.42-147.va_28a_44603b_d5 jira:3.13 jira-steps:2.0.165.v8846cf59f3db jira-trigger:1.0.1 jjwt-api:0.11.5-112.ve82dfb_224b_a_d job-dsl:1.83 jobConfigHistory:1176.v1b_4290db_41a_5 joda-time-api:2.12.7-29.v5a_b_e3a_82269a_ jquery:1.12.4-1 jquery-detached:1.2.1 jquery-ui:1.0.2 jquery3-api:3.7.1-2 jsch:0.2.16-86.v42e010d9484b_ json-api:20240303-41.v94e11e6de726 json-path-api:2.9.0-58.v62e3e85b_a_655 junit:1265.v65b_14fa_f12f0 kubernetes:4198.v5da_9435c6c3e kubernetes-client-api:6.10.0-240.v57880ce8b_0b_2 kubernetes-credentials:0.11 ldap:719.vcb_d039b_77d0d lockable-resources:2.5 mail-watcher-plugin:1.16 mailer:472.vf7c289a_4b_420 mapdb-api:1.0.9-40.v58107308b_7a_7 mask-passwords:3.0 matrix-auth:3.2.2 matrix-project:822.824.v14451b_c0fd42 maven-plugin:3.23 mercurial:2.16 metrics:4.2.21-449.v6960d7c54c69 micro-focus-performance-center-integration:1.1.1 mina-sshd-api-common:2.12.1-101.v85b_e08b_780dd mina-sshd-api-core:2.12.1-101.v85b_e08b_780dd mina-sshd-api-scp:2.12.1-101.v85b_e08b_780dd mina-sshd-api-sftp:2.12.1-101.v85b_e08b_780dd momentjs:1.1.1 monitoring:1.90.0 multiple-scms:0.6 nectar-license:8.43 nectar-rbac:5.91 nexus-artifact-uploader:2.10 nexus-jenkins-plugin:3.5.20190313-114450.3bfee7f node-iterator-api:55.v3b_77d4032326 nodejs:1.6.1 okhttp-api:4.11.0-172.vda_da_1feeb_c6e openshift-client:1.0.30 openshift-login:1.0.16 opentelemetry:2.16.0 operations-center-agent:3.26950 operations-center-client:3.26950 operations-center-cloud:3.26950 operations-center-context:3.26950 pam-auth:1.10 parameterized-scheduler:0.9.2 parameterized-trigger:2.46 performance:3.18 pipeline-build-step:540.vb_e8849e1a_b_d8 pipeline-graph-analysis:216.vfd8b_ece330ca_ pipeline-groovy-lib:704.vc58b_8890a_384 pipeline-input-step:491.vb_07d21da_1a_fb_ pipeline-milestone-step:119.vdfdc43fc3b_9a_ pipeline-model-api:2.2184.v0b_358b_953e69 pipeline-model-declarative-agent:1.1.1 pipeline-model-definition:2.2184.v0b_358b_953e69 pipeline-model-extensions:2.2184.v0b_358b_953e69 pipeline-multibranch-defaults:2.1 pipeline-rest-api:2.34 pipeline-stage-step:312.v8cd10304c27a_ pipeline-stage-tags-metadata:2.2184.v0b_358b_953e69 pipeline-stage-view:2.34 pipeline-utility-steps:2.16.1 plain-credentials:179.vc5cb_98f6db_38 plot:2.1.12 plugin-util-api:4.1.0 popper-api:1.16.1-3 popper2-api:2.11.6-4 prisma-cloud-jenkins-plugin:20.09.365 prometheus:2.0.7 protecode-sc:0.18.1 publish-over:0.22 publish-over-ftp:1.15 pubsub-light:1.18 purge-build-queue-plugin:1.0 pyenv-pipeline:2.1.2 python:1.3 repository-connector:1.2.5 resource-disposer:0.12 role-strategy:633.v836e5b_3e80a_5 run-condition:1.5 scm-api:689.v237b_6d3a_ef7f script-security:1326.vdb_c154de8669 snakeyaml-api:2.2-111.vc6598e30cc65 sonar:2.15 sqlplus-script-runner:2.0.8 sse-gateway:1.26 ssh-credentials:337.v395d2403ccd4 ssh-slaves:2.948.vb_8050d697fec ssh-steps:2.0.0 sshd:3.322.v159e91f6a_550 startup-trigger-plugin:2.9.4 structs:337.v1b_04ea_4df7c8 support-core:1421.v1a_899a_c02a_54 testng-plugin:1.15 throttle-concurrents:2.13 timestamper:1.26 token-macro:400.v35420b_922dcb_ trilead-api:2.142.v748523a_76693 unique-id:2.101.v21a_b_6390a_b_04 user-activity-monitoring:1.18 variant:60.v7290fc0eb_b_cd view-job-filters:2.3 webhook-eventsource:0.0.1 windows-slaves:1.8.1 workflow-aggregator:596.v8c21c963d92d workflow-api:1291.v51fd2a_625da_7 workflow-basic-steps:1049.v257a_e6b_30fb_d workflow-cps:3894.vd0f0248b_a_fc4 workflow-cps-checkpoint:2.17 workflow-cps-global-lib:588.v576c103a_ff86 workflow-durable-task-step:1336.v768003e07199 workflow-job:1400.v7fd111b_ec82f workflow-multibranch:773.vc4fe1378f1d5 workflow-scm-step:427.v4ca_6512e7df1 workflow-step-api:657.v03b_e8115821b_ workflow-support:896.v175a_a_9c5b_78f ws-cleanup:0.37 xvfb:1.1.3 zephyr-enterprise-test-management:1.6 zephyr-for-jira-test-management:1.5
Hello,
Your help is much appreciated in the below issue.
Issue : Jenkins Pipeline Intermittently cannot connect to Jira, to issue/edit issue/Update Comment we occasionally(4 out 10 times) getting Error Message: Hostname jira.uat.ocbc.com not verified (no certificates)
Few months back we started seeing this issue when we moved from Jira server(1 application server) to the Jira Data Center( 3 application servers). So Jira DNS which used to connect to app server directly now have the load balancer which routes traffic to 3 nodes in the backend.
Having said that, we didn’t make any change in Jenkins we use the same Jira plugins and our Jenkins pipeline uses plugin functions to read or update Jira tickets.
But Intermittently in the pipeline we see below error:
4:16:11 [Pipeline] jiraGetIssue
14:16:11 JIRA: Site - OCBC_JIRA - Querying issue with idOrKey: ABCD-1055
14:16:11 Error Code: -1
14:16:11 Error Message: Hostname jira . xxx .com not verified (no certificates)
14:16:11 [Pipeline] }
14:16:15 ERROR: Hostname jira.xxx.com not verified (no certificates)
14:16:15 Finished: FAILURE
In our pipeline we added the retry logic to mitigate this issue as mostly the issue gets resolved once/twice we retry, lately we are seeing more such failures of pipelines due to Jira step failures hence want to take your help in understanding the root cause of the issue.
let us know if you need any more details.
Thanks in advance.
Regards
Sai Kumar