Hi,
This problem sounds like a case of differences between environments. Often caused by a different user, or even a non desktop environment running your agent vs your login session.
I would recommend running a tool to export your environmental variables (set in windows, export or printenv in linux) in both your job and your “command prompt” to see whats different.
Often its something like HOME is set different. Or PATH has changed since its managed by jenkins agent settings. Or even a license key is missing.
Its usually a good first step.