# Unable to log into Gitter (No login methods available)

**URL:** <https://community.jenkins.io/t/unable-to-log-into-gitter-no-login-methods-available/36796>\
**Category:** Community\
**Tags:** question\
**Created:** [April 10, 2026, 11:34pm UTC](https://community.jenkins.io/t/unable-to-log-into-gitter-no-login-methods-available/36796 "2026-04-10T23:34:07Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![adhamahmad](https://dub1.discourse-cdn.com/flex013/user_avatar/community.jenkins.io/adhamahmad/32/19645_2.png) [@adhamahmad](https://community.jenkins.io/u/adhamahmad)\
**Post date:** [April 10, 2026, 11:34pm UTC](https://community.jenkins.io/t/unable-to-log-into-gitter-no-login-methods-available/36796/1 "2026-04-10T23:34:07Z")

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Hi everyone,

I’m trying to access Jenkins Gitter, but I’m unable to log in.

Steps:

1. Open [https://app.gitter.im/#/login](https://app.gitter.im/#/login)

2. Select homeserver `gitter.im` and click Continue

3. Redirected to login page showing only a username field as shown in the screenshot below.

Issue:

- Message: “No login methods available”

- Submitting the form returns: `missing field password`

Context:

- Gitter was working previously

- Issue started after clearing browser data (cookies/cache)

- I tried 2 different browsers (Google Chrome and Edge) and both aren’t working

- I was previously logged in (likely via GitHub)

Has anyone encountered this or knows a workaround?

Thanks.

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/jenkins/original/3X/6/2/6223f15841123c65635715a7c2b9c12c2bb7cb3c.png)

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**Author:** ![mrpatulski](https://dub1.discourse-cdn.com/flex013/user_avatar/community.jenkins.io/mrpatulski/32/20854_2.png) [@mrpatulski](https://community.jenkins.io/u/mrpatulski)\
**Post date:** [April 12, 2026, 11:25am UTC](https://community.jenkins.io/t/unable-to-log-into-gitter-no-login-methods-available/36796/3 "2026-04-12T11:25:21Z")

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Having same issue, as of a few days ago, asked for support, no reponse.

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**Author:** ![Yasmin\_Kotb](https://avatars.discourse-cdn.com/v4/letter/y/59ef9b/32.png) [@Yasmin\_Kotb](https://community.jenkins.io/u/Yasmin_Kotb)\
**Post date:** [April 15, 2026, 11:55pm UTC](https://community.jenkins.io/t/unable-to-log-into-gitter-no-login-methods-available/36796/4 "2026-04-15T23:55:05Z")

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Having the same issue!  
are there any updates related to this state?

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**Author:** ![adhamahmad](https://dub1.discourse-cdn.com/flex013/user_avatar/community.jenkins.io/adhamahmad/32/19645_2.png) [@adhamahmad](https://community.jenkins.io/u/adhamahmad)\
**Post date:** [April 16, 2026, 12:23am UTC](https://community.jenkins.io/t/unable-to-log-into-gitter-no-login-methods-available/36796/5 "2026-04-16T00:23:00Z")

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Solved it by logging in through the Element web portal: [Element](https://app.element.io/#/welcome) instead of app.gitter.im. After switching to Element, I was able to access the rooms normally.

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**Author:** ![Yasmin\_Kotb](https://avatars.discourse-cdn.com/v4/letter/y/59ef9b/32.png) [@Yasmin\_Kotb](https://community.jenkins.io/u/Yasmin_Kotb)\
**Post date:** [April 16, 2026, 11:25am UTC](https://community.jenkins.io/t/unable-to-log-into-gitter-no-login-methods-available/36796/6 "2026-04-16T11:25:59Z")

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I’ll get a try, thanks!

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**Author:** ![NotMyFault](https://dub1.discourse-cdn.com/flex013/user_avatar/community.jenkins.io/notmyfault/32/466_2.png) [@NotMyFault](https://community.jenkins.io/u/NotMyFault)\
**Post date:** [April 18, 2026, 6:49pm UTC](https://community.jenkins.io/t/unable-to-log-into-gitter-no-login-methods-available/36796/7 "2026-04-18T18:49:33Z")

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I’ve modified the “Chat” button on the forums linking to matrix, given the gitter web ui is eol.