# Problem with BlueOcean
**URL:** https://community.jenkins.io/t/problem-with-blueocean/10466
**Category:** Ask a question
**Created:** [October 30, 2023, 2:49pm UTC](https://community.jenkins.io/t/problem-with-blueocean/10466 "2023-10-30T14:49:36Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@radjasinski](https://community.jenkins.io/u/radjasinski)
#### Post date: [October 30, 2023, 2:49pm UTC](https://community.jenkins.io/t/problem-with-blueocean/10466/1 "2023-10-30T14:49:36Z")
Hi,
I have a problem when I start the pipeline in BlueOcean. Everything was working fine until I upgraded to the latest version. We are getting this error:
2023-10-30 14:39:38.076+0000 [id=932567] WARNING h.i.i.InstallUncaughtExceptionHandler#handleException: Caught unhandled exception with ID e491e9b1-05b3-4540-a2d8-8d30f828b119
hudson.plugins.git.GitException: Command “/usr/bin/git fetch --tags --force --progress --prune – origin +refs/heads/_:refs/remotes/origin/_” returned status code 128:
stdout:
stderr: fatal: Authentication failed for ‘[https://bitbucket.test/scm/wwt/wtt.cloudbees.git/](https://bitbucket.test/scm/wwt/wtt.cloudbees.git/)’
```
at org.jenkinsci.plugins.gitclient.CliGitAPIImpl.launchCommandIn(CliGitAPIImpl.java:2842)
at org.jenkinsci.plugins.gitclient.CliGitAPIImpl.launchCommandWithCredentials(CliGitAPIImpl.java:2185)
at org.jenkinsci.plugins.gitclient.CliGitAPIImpl$1.execute(CliGitAPIImpl.java:635)
at jenkins.plugins.git.GitSCMFileSystem$BuilderImpl.build(GitSCMFileSystem.java:451)
at jenkins.scm.api.SCMFileSystem.of(SCMFileSystem.java:316)
at jenkins.scm.api.SCMFileSystem.of(SCMFileSystem.java:291)
at io.jenkins.blueocean.blueocean_git_pipeline.GitBareRepoReadSaveRequest.getFilesystem(GitBareRepoReadSaveRequest.java:171)
at io.jenkins.blueocean.blueocean_git_pipeline.GitBareRepoReadSaveRequest.invokeOnScm(GitBareRepoReadSaveRequest.java:152)
at io.jenkins.blueocean.blueocean_git_pipeline.GitBareRepoReadSaveRequest.read(GitBareRepoReadSaveRequest.java:98)
at io.jenkins.blueocean.blueocean_git_pipeline.GitReadSaveService.getContent(GitReadSaveService.java:196)
at io.jenkins.blueocean.rest.impl.pipeline.ScmResourceImpl.getContent(ScmResourceImpl.java:42)
at java.base/java.lang.invoke.MethodHandle.invokeWithArguments(MethodHandle.java:710)
at org.kohsuke.stapler.Function$MethodFunction.invoke(Function.java:397)
at org.kohsuke.stapler.Function$InstanceFunction.invoke(Function.java:409)
at org.kohsuke.stapler.ForwardingFunction.invoke(ForwardingFunction.java:89)
at io.jenkins.blueocean.commons.stapler.TreeResponse$Processor.invoke(TreeResponse.java:54)
at org.kohsuke.stapler.PreInvokeInterceptedFunction.invoke(PreInvokeInterceptedFunction.java:26)
at org.kohsuke.stapler.Function.bindAndInvoke(Function.java:207)
at org.kohsuke.stapler.Function.bindAndInvokeAndServeResponse(Function.java:140)
at org.kohsuke.stapler.MetaClass$11.doDispatch(MetaClass.java:558)
at org.kohsuke.stapler.NameBasedDispatcher.dispatch(NameBasedDispatcher.java:59)
at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:770)
```
Caused: javax.servlet.ServletException
at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:818)
at org.kohsuke.stapler.Stapler.invoke(Stapler.java:900)
at org.kohsuke.stapler.MetaClass$2.doDispatch(MetaClass.java:224)
at org.kohsuke.stapler.NameBasedDispatcher.dispatch(NameBasedDispatcher.java:59)
at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:770)
at org.kohsuke.stapler.Stapler.invoke(Stapler.java:900)
at org.kohsuke.stapler.MetaClass$9.dispatch(MetaClass.java:475)
at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:770)
at org.kohsuke.stapler.Stapler.invoke(Stapler.java:900)
at org.kohsuke.stapler.MetaClass$9.dispatch(MetaClass.java:475)
at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:770)
at org.kohsuke.stapler.Stapler.invoke(Stapler.java:900)
at org.kohsuke.stapler.MetaClass$2.doDispatch(MetaClass.java:224)
at org.kohsuke.stapler.NameBasedDispatcher.dispatch(NameBasedDispatcher.java:59)
at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:770)
at org.kohsuke.stapler.Stapler.invoke(Stapler.java:900)
at org.kohsuke.stapler.MetaClass$9.dispatch(MetaClass.java:475)
at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:770)
at org.kohsuke.stapler.Stapler.invoke(Stapler.java:900)
at org.kohsuke.stapler.MetaClass$9.dispatch(MetaClass.java:475)
at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:770)
at org.kohsuke.stapler.Stapler.invoke(Stapler.java:900)
at org.kohsuke.stapler.MetaClass$9.dispatch(MetaClass.java:475)
at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:770)
at org.kohsuke.stapler.Stapler.invoke(Stapler.java:900)
at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:739)
at org.kohsuke.stapler.Stapler.invoke(Stapler.java:900)
at org.kohsuke.stapler.MetaClass$9.dispatch(MetaClass.java:475)
at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:770)
at org.kohsuke.stapler.Stapler.invoke(Stapler.java:900)
at org.kohsuke.stapler.Stapler.invoke(Stapler.java:698)
at org.kohsuke.stapler.Stapler.service(Stapler.java:248)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:590)
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:764)
at org.eclipse.jetty.servlet.ServletHandler$ChainEnd.doFilter(ServletHandler.java:1665)
at com.cloudbees.jenkins.ha.HAHealthCheckFilter.doFilter(HAHealthCheckFilter.java:35)
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:210)
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1635)
at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:163)
at com.cloudbees.jenkins.support.impl.cloudbees.UnrestrictedApiCallsMonitor$ApiMonitorFilter.doFilter(UnrestrictedApiCallsMonitor.java:124)
at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:160)
at org.jenkinsci.plugins.ssegateway.Endpoint$SSEListenChannelFilter.doFilter(Endpoint.java:248)
at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:160)
at hudson.plugins.locale.LocaleFilter.doFilter(LocaleFilter.java:42)
at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:160)
at com.cloudbees.analytics.gatherer.InboundLink$1.doFilter(InboundLink.java:113)
at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:160)
at com.atlassian.bitbucket.jenkins.internal.applink.oauth.serviceprovider.auth.OAuth1aRequestFilter.doFilter(OAuth1aRequestFilter.java:91)
at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:160)
at io.jenkins.blueocean.auth.jwt.impl.JwtAuthenticationFilter.doFilter(JwtAuthenticationFilter.java:60)
at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:160)
at com.cloudbees.jenkins.support.slowrequest.SlowRequestFilter.doFilter(SlowRequestFilter.java:37)
at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:160)
at com.cloudbees.opscenter.client.plugin.OfflineSecurityRealmFilter.\_doFilter(OfflineSecurityRealmFilter.java:120)
at com.cloudbees.opscenter.client.plugin.OfflineSecurityRealmFilter.doFilter(OfflineSecurityRealmFilter.java:75)
at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:160)
at com.cloudbees.opscenter.security.ClusterSessionFilter.\_doFilter(ClusterSessionFilter.java:68)
at com.cloudbees.opscenter.security.ClusterSessionFilter.doFilter(ClusterSessionFilter.java:43)
at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:160)
at io.jenkins.blueocean.ResourceCacheControl.doFilter(ResourceCacheControl.java:134)
at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:160)
at javax.servlet.FilterChain$doFilter$9.call(Unknown Source)
at com.ceilfors.jenkins.plugins.jiratrigger.ExceptionLoggingFilter.doFilter(ExceptionLoggingFilter.groovy:29)
at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:160)
at com.cloudbees.analytics.gatherer.SetupWizardStepsFilter.doFilter(SetupWizardStepsFilter.java:203)
at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:160)
at jenkins.metrics.impl.MetricsFilter.doFilter(MetricsFilter.java:125)
at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:160)
at jenkins.util.HttpServletFilter$1.doFilter(HttpServletFilter.java:76)
at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:160)
at hudson.util.PluginServletFilter.doFilter(PluginServletFilter.java:166)
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:202)
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1635)
at hudson.security.csrf.CrumbFilter.doFilter(CrumbFilter.java:160)
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:202)
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1635)
at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:94)
at jenkins.security.AcegiSecurityExceptionFilter.doFilter(AcegiSecurityExceptionFilter.java:52)
at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:99)
at hudson.security.UnwrapSecurityExceptionFilter.doFilter(UnwrapSecurityExceptionFilter.java:54)
at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:99)
at org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:126)
at org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:120)
at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:99)
at org.springframework.security.web.authentication.AnonymousAuthenticationFilter.doFilter(AnonymousAuthenticationFilter.java:100)
at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:99)
at org.springframework.security.web.authentication.rememberme.RememberMeAuthenticationFilter.doFilter(RememberMeAuthenticationFilter.java:110)
at org.springframework.security.web.authentication.rememberme.RememberMeAuthenticationFilter.doFilter(RememberMeAuthenticationFilter.java:101)
at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:99)
at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:227)
at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:221)
at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:99)
at jenkins.security.BasicHeaderProcessor.doFilter(BasicHeaderProcessor.java:97)
at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:99)
at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:117)
at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:87)
at hudson.security.HttpSessionContextIntegrationFilter2.doFilter(HttpSessionContextIntegrationFilter2.java:63)
at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:99)
at hudson.security.ChainedServletFilter.doFilter(ChainedServletFilter.java:111)
at hudson.security.HudsonFilter.doFilter(HudsonFilter.java:172)
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:202)
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1635)
at org.kohsuke.stapler.compression.CompressionFilter.doFilter(CompressionFilter.java:53)
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:202)
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1635)
at hudson.util.CharacterEncodingFilter.doFilter(CharacterEncodingFilter.java:86)
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:202)
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1635)
at org.kohsuke.stapler.DiagnosticThreadNameFilter.doFilter(DiagnosticThreadNameFilter.java:30)
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:202)
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1635)
at jenkins.security.SuspiciousRequestFilter.doFilter(SuspiciousRequestFilter.java:38)
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:202)
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1635)
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:527)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:131)
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:549)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:122)
at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:223)
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1570)
at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:221)
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1384)
at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:176)
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:484)
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1543)
at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:174)
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1306)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:129)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:122)
at org.eclipse.jetty.server.Server.handle(Server.java:563)
at org.eclipse.jetty.server.HttpChannel.lambda$handle$0(HttpChannel.java:505)
at org.eclipse.jetty.server.HttpChannel.dispatch(HttpChannel.java:762)
at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:497)
at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:282)
at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:314)
at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:100)
at org.eclipse.jetty.io.SelectableChannelEndPoint$1.run(SelectableChannelEndPoint.java:53)
at org.eclipse.jetty.util.thread.strategy.AdaptiveExecutionStrategy.runTask(AdaptiveExecutionStrategy.java:416)
at org.eclipse.jetty.util.thread.strategy.AdaptiveExecutionStrategy.consumeTask(AdaptiveExecutionStrategy.java:385)
at org.eclipse.jetty.util.thread.strategy.AdaptiveExecutionStrategy.tryProduce(AdaptiveExecutionStrategy.java:272)
at org.eclipse.jetty.util.thread.strategy.AdaptiveExecutionStrategy.lambda$new$0(AdaptiveExecutionStrategy.java:140)
at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:411)
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:969)
at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.doRunJob(QueuedThreadPool.java:1194)
at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:1149)
at java.base/java.lang.Thread.run(Thread.java:829)
I didn’t change anything in the access settings, etc. From the multibranch pipeline everything works fine.
Radek
---
### Author:  [@MarkEWaite](https://community.jenkins.io/u/MarkEWaite)
#### Post date: [October 30, 2023, 4:42pm UTC](https://community.jenkins.io/t/problem-with-blueocean/10466/2 "2023-10-30T16:42:04Z")
> [@radjasinski](#):
>
> 2023-10-30 14:39:38.076+0000 [id=932567] WARNING h.i.i.InstallUncaughtExceptionHandler#handleException: Caught unhandled exception with ID e491e9b1-05b3-4540-a2d8-8d30f828b119
> hudson.plugins.git.GitException: Command “/usr/bin/git fetch --tags --force --progress --prune – origin +refs/heads/_:refs/remotes/origin/_” returned status code 128:
> stdout:
> stderr: fatal: Authentication failed for ‘[https://bitbucket.test/scm/wwt/wtt.cloudbees.git/’](https://bitbucket.test/scm/wwt/wtt.cloudbees.git/%E2%80%99)
Command line git is trying to access a private repository but does not have credentials that will allow it to access that private repository. Now you need to find the location where those credentials are used and provide them in that location