# Jenkins - user cache issue
**URL:** https://community.jenkins.io/t/jenkins-user-cache-issue/3864
**Category:** Ask a question
**Created:** [September 20, 2022, 11:19am UTC](https://community.jenkins.io/t/jenkins-user-cache-issue/3864 "2022-09-20T11:19:37Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@dileep](https://community.jenkins.io/u/dileep)
#### Post date: [September 20, 2022, 11:19am UTC](https://community.jenkins.io/t/jenkins-user-cache-issue/3864/1 "2022-09-20T11:19:37Z")
Hello All,
I am facing issue while resetting the user cache in the Jenkins. After deleting they are re-appearing.
Actually there are duplicate users in the people tab which I want to delete so I have performed below actions however they re-appeared again-
1. Stropped the Jenkins service
2. Deleted all the contents from #JenkinsUserCache (users.xml) from the “ **/** /jenkins/users” directory
3. Started the Jenkins service
After that when I tried to login in the Jenkins web UI and tried to run any pipeline , all the users re-appeared again including duplicates .
Does anyone has a solution for it ?
Thanks
Dileep
---
### Author:  [@MarkEWaite](https://community.jenkins.io/u/MarkEWaite)
#### Post date: [September 20, 2022, 11:28am UTC](https://community.jenkins.io/t/jenkins-user-cache-issue/3864/2 "2022-09-20T11:28:59Z")
If you have the git plugin installed, you might try disabling the global configuration setting “Create new accounts based on author/committer’s email”. It is described in the [“Global Configuration” section](https://plugins.jenkins.io/git/#plugin-content-global-configuration) of the git plugin documentation.
> **[Git](https://plugins.jenkins.io/git/#plugin-content-global-configuration)**
>
> This plugin integrates Git with Jenkins.