# Jenkins Error : Access Issue | **URL:** \ **Category:** Ask a question\ **Tags:** question\ **Created:** [June 5, 2024, 11:13am UTC](https://community.jenkins.io/t/jenkins-error-access-issue/15728 "2024-06-05T11:13:29Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Adityabhuj](https://avatars.discourse-cdn.com/v4/letter/a/9dc877/32.png) [@Adityabhuj](https://community.jenkins.io/u/Adityabhuj)\ **Post date:** [June 5, 2024, 11:13am UTC](https://community.jenkins.io/t/jenkins-error-access-issue/15728/1 "2024-06-05T11:13:29Z")
Hi , I am geeting below issue : ```auto *ERROR: Error fetching remote repo 'origin'* *hudson.plugins.git.GitException: Failed to fetch from https://github.com/example/example.git/'* * at hudson.plugins.git.GitSCM.fetchFrom(GitSCM.java:1003)* * at hudson.plugins.git.GitSCM.retrieveChanges(GitSCM.java:1244)* * at hudson.plugins.git.GitSCM.checkout(GitSCM.java:1308)* * at hudson.scm.SCM.checkout(SCM.java:540)* * at hudson.model.AbstractProject.checkout(AbstractProject.java:1217)* * at hudson.model.AbstractBuild$AbstractBuildExecution.defaultCheckout(AbstractBuild.java:647)* * at jenkins.scm.SCMCheckoutStrategy.checkout(SCMCheckoutStrategy.java:85)* * at hudson.model.AbstractBuild$AbstractBuildExecution.run(AbstractBuild.java:519)* * at hudson.model.Run.execute(Run.java:1897)* * at hudson.model.FreeStyleBuild.run(FreeStyleBuild.java:44)* * at hudson.model.ResourceController.execute(ResourceController.java:101)* * at hudson.model.Executor.run(Executor.java:442)* *Caused by: hudson.plugins.git.GitException: Command "git fetch --tags --progress https://github.com/example/example.git/' +refs/heads/*:refs/remotes/origin/*" returned status code 128:* *stdout: * *stderr: fatal: unable to access 'https://github.com/example/example.git/': The requested URL returned error: 403* * at org.jenkinsci.plugins.gitclient.CliGitAPIImpl.launchCommandIn(CliGitAPIImpl.java:2671)* * at org.jenkinsci.plugins.gitclient.CliGitAPIImpl.launchCommandWithCredentials(CliGitAPIImpl.java:2096)* * at org.jenkinsci.plugins.gitclient.CliGitAPIImpl.access$500(CliGitAPIImpl.java:84)* * at org.jenkinsci.plugins.gitclient.CliGitAPIImpl$1.execute(CliGitAPIImpl.java:618)* * at hudson.plugins.git.GitSCM.fetchFrom(GitSCM.java:1001)* * ... 11 more* *ERROR: Error fetching remote repo 'origin'* *[GitHub Checks] Causes for no suitable publisher found: * *[GitHub Checks] Trying to resolve checks parameters from GitHub SCM...* *[GitHub Checks] Job does not use GitHub SCM* *[GitHub Checks] Trying to resolve checks parameters from Git SCM...* *[GitHub Checks] No GitHub app credentials found: 'Fortify_creds'* *[GitHub Checks] See: https://github.com/jenkinsci/github-branch-source-plugin/blob/5b0c0cea18c351352f2d33ad2491d148bb38a447/docs/github-app.adoc* *[GitHub Checks] Job does not have valid credentials* *[Checks API] No suitable checks publisher found.* *Finished: FAILURE* ``` I have tried manual authentication to github repo \>\> Successfull No plugin errors in Jenkins Below Error under Git \>\> Repositories :Failed to connect to repository : Command “git ls-remote -h [https://github.com/example/example.git/](https://github.com/example/example.git/) HEAD” returned status code 128: stdout: stderr: fatal: unable to access ‘[https://github.com/example/example.git/](https://github.com/example/example.git/)’: The requested URL returned error: 403 ---
**Author:** ![altif](https://dub1.discourse-cdn.com/flex013/user_avatar/community.jenkins.io/altif/32/8519_2.png) [@altif](https://community.jenkins.io/u/altif)\ **Post date:** [June 6, 2024, 12:50pm UTC](https://community.jenkins.io/t/jenkins-error-access-issue/15728/2 "2024-06-06T12:50:50Z")
> [@Adityabhuj](#): > > [https://github.com/example/example.git/](https://github.com/example/example.git/) @Adityabhuj Does the repo `https://github.com/example/example.git/` exist? As per the error logs, it appears that this repo deosn’t exist or jenkins user doesn’t have sufficient permission to clone the repo. Please see the error status code: 128 ---
**Author:** ![Adityabhuj](https://avatars.discourse-cdn.com/v4/letter/a/9dc877/32.png) [@Adityabhuj](https://community.jenkins.io/u/Adityabhuj)\ **Post date:** [June 6, 2024, 1:04pm UTC](https://community.jenkins.io/t/jenkins-error-access-issue/15728/3 "2024-06-06T13:04:22Z")
Hi Altif , Please note i have changed repo url , for security reasons , and i have checked manually , user to have access to repo ---
**Author:** ![altif](https://dub1.discourse-cdn.com/flex013/user_avatar/community.jenkins.io/altif/32/8519_2.png) [@altif](https://community.jenkins.io/u/altif)\ **Post date:** [June 6, 2024, 1:15pm UTC](https://community.jenkins.io/t/jenkins-error-access-issue/15728/4 "2024-06-06T13:15:07Z")
The error code 403 indicates an access-related issue. Let’s troubleshoot this step by step: **Repository Access** : First, ensure that the repository you’re trying to clone is accessible. If it’s a private repository, make sure you’ve added the necessary credentials in Jenkins. Authentication Method: How are you authenticating with GitHub? There are two common methods: **Personal Access Token (PAT)**: If you’re using a personal access token, ensure that it has the necessary permissions (e.g., read access to the repository). **GitHub App** : If you’re using GitHub App-based authentication, verify that the app credentials are correctly configured in Jenkins. ---
**Author:** ![Adityabhuj](https://avatars.discourse-cdn.com/v4/letter/a/9dc877/32.png) [@Adityabhuj](https://community.jenkins.io/u/Adityabhuj)\ **Post date:** [June 6, 2024, 1:28pm UTC](https://community.jenkins.io/t/jenkins-error-access-issue/15728/5 "2024-06-06T13:28:01Z")
Hi Altif , this github repos are used to scan in Fortify and SNYK , github repos are working fine in SNYK but getting issues with fortify only . Since same personal token is used for both .