# Jenkins Bitbucket Credentials Cannot read repo **URL:** \ **Category:** Using Jenkins\ **Created:** [May 26, 2023, 10:36am UTC](https://community.jenkins.io/t/jenkins-bitbucket-credentials-cannot-read-repo/7639 "2023-05-26T10:36:20Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![nicholaswkc34](https://dub1.discourse-cdn.com/flex013/user_avatar/community.jenkins.io/nicholaswkc34/32/4374_2.png) [@nicholaswkc34](https://community.jenkins.io/u/nicholaswkc34)\ **Post date:** [May 26, 2023, 10:36am UTC](https://community.jenkins.io/t/jenkins-bitbucket-credentials-cannot-read-repo/7639/1 "2023-05-26T10:36:20Z")
I want to read the bitbucket repo from Jenkins throught git. I did provide the bitbucket url in Maven integration project and provide my username and password to it but unfortunately it cannot read the repo. I don’t know what wrong with it. Anyone can enlighten me. The Error is Failed to connect to repository : Command “C:\Program Files\Git\bin\git.exe ls-remote -h – [https://nicholasWongKC@bitbucket.org/mediaprimadigital/butv3-automation-testing.git](https://nicholasWongKC@bitbucket.org/mediaprimadigital/butv3-automation-testing.git) HEAD” returned status code 128: stdout: stderr: fatal: Cannot prompt because user interactivity has been disabled. remote: Login failed due to incorrect login credentials or method. remote: If you are unsure of which login details or login method to use, visit: remote: [https://support.atlassian.com/bitbucket-cloud/docs/log-into-or-connect-to-bitbucket-cl](https://support.atlassian.com/bitbucket-cloud/docs/log-into-or-connect-to-bitbucket-cl) How to solve this error? I totally a beginner in jenkins. Please help me. A billion thanks for your help. ---
**Author:** ![MarkEWaite](https://dub1.discourse-cdn.com/flex013/user_avatar/community.jenkins.io/markewaite/32/20_2.png) [@MarkEWaite](https://community.jenkins.io/u/MarkEWaite)\ **Post date:** [May 26, 2023, 11:17am UTC](https://community.jenkins.io/t/jenkins-bitbucket-credentials-cannot-read-repo/7639/2 "2023-05-26T11:17:03Z")
There is a description of Jenkins credentials on this page > **[Using credentials](https://www.jenkins.io/doc/book/using/using-credentials/)** > > Jenkins – an open source automation server which enables developers around the world to reliably build, test, and deploy their software That page also includes the video: [![](https://europe1.discourse-cdn.com/flex013/uploads/jenkins/original/2X/3/389d069911385dd7ce97e4ffe8beb0679a234d59.jpeg "The Correct Way to Handle Credentials in a Jenkins Pipeline") ](https://www.youtube.com/watch?v=yfjtMIDgmfs) ---
**Author:** ![nicholaswkc34](https://dub1.discourse-cdn.com/flex013/user_avatar/community.jenkins.io/nicholaswkc34/32/4374_2.png) [@nicholaswkc34](https://community.jenkins.io/u/nicholaswkc34)\ **Post date:** [May 29, 2023, 6:45am UTC](https://community.jenkins.io/t/jenkins-bitbucket-credentials-cannot-read-repo/7639/3 "2023-05-29T06:45:18Z")
I had use the Jenkis credential helper which is username and password but still there is error pop out. I tried with my personal github repo and it working perfectly but when I using company bitbucket repo it display error. I had tried to create Bitbucket App Password but the option doesn’t display there. May I know what wrong with it? ---
**Author:** ![poddingue](https://dub1.discourse-cdn.com/flex013/user_avatar/community.jenkins.io/poddingue/32/985_2.png) [@poddingue](https://community.jenkins.io/u/poddingue)\ **Post date:** [May 29, 2023, 1:43pm UTC](https://community.jenkins.io/t/jenkins-bitbucket-credentials-cannot-read-repo/7639/4 "2023-05-29T13:43:18Z")
If you ever have access to the machine running Jenkins, open a command prompt or terminal and try running the failing Git command manually: ```bash "C:\Program Files\Git\bin\git.exe" ls-remote -h -- https://nicholasWongKC@bitbucket.org/mediaprimadigital/butv3-automation-testing.git HEAD ``` Is it failing?