# Bitbucket connection fails after upgrade from 2.263.1 to 2.387.1

**URL:** <https://community.jenkins.io/t/bitbucket-connection-fails-after-upgrade-from-2-263-1-to-2-387-1/7139>\
**Category:** Using Jenkins\
**Tags:** question\
**Created:** [May 2, 2023, 12:03pm UTC](https://community.jenkins.io/t/bitbucket-connection-fails-after-upgrade-from-2-263-1-to-2-387-1/7139 "2023-05-02T12:03:51Z")\
**Posts on this page:** 10\
**Page:** 1

<div class="post-metadata">

**Author:** ![venkatadinakar](https://avatars.discourse-cdn.com/v4/letter/v/7ab992/32.png) [@venkatadinakar](https://community.jenkins.io/u/venkatadinakar)\
**Post date:** [May 2, 2023, 12:03pm UTC](https://community.jenkins.io/t/bitbucket-connection-fails-after-upgrade-from-2-263-1-to-2-387-1/7139/1 "2023-05-02T12:03:51Z")

</div>

After upgrading Jenkins version from 2.263.1 to 2.387.1 getting the below error from Job configuration for Bitbucket primary server.

Failed to connect to repository : Command “git ls-remote -h ssh://git@XXXXXXXX.com:7999/pts/coverity.git HEAD” returned status code 128:  
stdout:  
stderr: ssh\_exchange\_identification: Connection closed by remote host  
fatal: Could not read from remote repository.

Please make sure you have the correct access rights  
and the repository exists.

Getting above error when trying to configure Bitbucket primary server (with ssh url). But with Bitbucket mirror is able to connect with ssh url

> ****
>
> ```
> disk-usage plugin (disk-usage): 0.28
> Job Configuration History Plugin (jobConfigHistory): 1207.vd28a_54732f92
> Gradle Plugin (gradle): 2.5
> Git plugin (git): 5.0.0
> Least Load plugin (leastload): 3.0.0
> Authentication Tokens API Plugin (authentication-tokens): 1.53.v1c90fd9191a_b_
> Favorite (favorite): 2.4.1
> Variant Plugin (variant): 59.vf075fe829ccb
> Bitbucket Pipeline for Blue Ocean (blueocean-bitbucket-pipeline): 1.27.3
> Web for Blue Ocean (blueocean-web): 1.27.3
> Pipeline: SCM Step (workflow-scm-step): 408.v7d5b_135a_b_d49
> Common API for Blue Ocean (blueocean-commons): 1.27.3
> Pipeline: Model API (pipeline-model-api): 2.2125.vddb_a_44a_d605e
> MSBuild Plugin (msbuild): 1.30
> Events API for Blue Ocean (blueocean-events): 1.27.3
> GitHub Pipeline for Blue Ocean (blueocean-github-pipeline): 1.27.3
> Git Pipeline for Blue Ocean (blueocean-git-pipeline): 1.27.3
> Blue Ocean (blueocean): 1.27.3
> JWT for Blue Ocean (blueocean-jwt): 1.27.3
> JIRA Integration for Blue Ocean (blueocean-jira): 1.27.3
> JUnit Plugin (junit): 1196.vb_4cf28b_c7724
> Pipeline implementation for Blue Ocean (blueocean-pipeline-api-impl): 1.27.3
> Blue Ocean Pipeline Editor (blueocean-pipeline-editor): 1.27.3
> i18n for Blue Ocean (blueocean-i18n): 1.27.3
> Blue Ocean Core JS (blueocean-core-js): 1.27.3
> Dashboard for Blue Ocean (blueocean-dashboard): 1.27.3
> Config API for Blue Ocean (blueocean-config): 1.27.3
> JavaScript GUI Lib: ACE Editor bundle plugin (ace-editor): 1.1
> ECharts API Plugin (echarts-api): 5.4.0-3
> Branch API Plugin (branch-api): 2.1071.v1a_188a_562481
> Pipeline: API (workflow-api): 1208.v0cc7c6e0da_9e
> Autofavorite for Blue Ocean (blueocean-autofavorite): 1.2.5
> JQuery3 API Plugin (jquery3-api): 3.6.4-1
> Translation Assistance plugin (translation): 1.16
> Clone Workspace SCM Plug-in (clone-workspace-scm): 84.v147686859e1c
> SSH plugin (ssh): 2.6.1
> Bootstrap 4 API Plugin (bootstrap4-api): 4.6.0-5
> Ionicons API (ionicons-api): 45.vf54fca_5d2154
> JAXB plugin (jaxb): 2.3.8-1
> bouncycastle API Plugin (bouncycastle-api): 2.27
> JaCoCo plugin (jacoco): 3.3.3
> SSH Build Agents plugin (ssh-slaves): 2.877.v365f5eb_a_b_eec
> Git Parameter Plug-In (git-parameter): 0.9.18
> JSch dependency plugin (jsch): 0.1.55.61.va_e9ee26616e7
> Environment Injector Plugin (envinject): 2.901.v0038b_6471582
> EnvInject API Plugin (envinject-api): 1.199.v3ce31253ed13
> Structs Plugin (structs): 324.va_f5d6774f3a_d
> PAM Authentication plugin (pam-auth): 1.10
> Mailer Plugin (mailer): 448.v5b_97805e3767
> Popper.js API Plugin (popper-api): 1.16.1-3
> Email Extension Plugin (email-ext): 2.96
> Jackson 2 API Plugin (jackson2-api): 2.14.2-319.v37853346a_229
> SCM API Plugin (scm-api): 631.v9143df5b_e4a_a
> Python Plugin (python): 1.3
> SSH server (sshd): 3.275.v9e17c10f2571
> Pipeline: Groovy (workflow-cps): 3659.v582dc37621d8
> Plot plugin (plot): 2.1.12
> TICS Plugin (tics): 2022.4.0.2
> Dashboard View (dashboard-view): 2.472.v9ff2a_e6a_c529
> Plugin Utilities API Plugin (plugin-util-api): 3.2.0
> Checks API plugin (checks-api): 2.0.0
> Caffeine API Plugin (caffeine-api): 2.9.3-65.v6a_47d0f4d1fe
> Folders Plugin (cloudbees-folder): 6.815.v0dd5a_cb_40e0e
> Ant Plugin (ant): 487.vd79d090d4ea_e
> Javadoc Plugin (javadoc): 233.vdc1a_ec702cff
> Bootstrap 5 API Plugin (bootstrap5-api): 5.2.2-2
> Claim Plugin (claim): 516.v36293563731d
> GitHub API Plugin (github-api): 1.303-417.ve35d9dd78549
> Docker Commons Plugin (docker-commons): 419.v8e3cd84ef49c
> GitHub Branch Source Plugin (github-branch-source): 1703.vd5a_2b_29c6cdc
> GitHub plugin (github): 1.37.0
> TestLink Plugin (testlink): 3.16
> Popper.js 2 API Plugin (popper2-api): 2.11.6-2
> NUnit plugin (nunit): 0.28
> Pub-Sub "light" Bus (pubsub-light): 1.17
> Join plugin (join): 1.21
> Multiple SCMs plugin (multiple-scms): 0.8
> Credentials Binding Plugin (credentials-binding): 604.vb_64480b_c56ca_
> Command Agent Launcher Plugin (command-launcher): 90.v669d7ccb_7c31
> Ivy Plugin (ivy): 2.4
> Workspace Cleanup Plugin (ws-cleanup): 0.45
> Pipeline: Build Step (pipeline-build-step): 488.v8993df156e8d
> Doxygen (doxygen): 178.v6ea_ef5f7dfdb
> Copy Artifact Plugin (copyartifact): 698.v393f578eb_ddc
> Jakarta Mail API (jakarta-mail-api): 2.0.1-3
> Pipeline: Basic Steps (workflow-basic-steps): 1010.vf7a_b_98e847c1
> JavaMail API (javax-mail-api): 1.6.2-9
> Jakarta Activation API (jakarta-activation-api): 2.0.1-3
> LDAP Plugin (ldap): 673.v034ec70ec2b_b_
> Pipeline: Multibranch (workflow-multibranch): 733.v109046189126
> REST API for Blue Ocean (blueocean-rest): 1.27.3
> OWASP Markup Formatter Plugin (antisamy-markup-formatter): 159.v25b_c67cd35fb_
> jQuery plugin (jquery): 1.12.4-1
> Font Awesome API Plugin (font-awesome-api): 6.3.0-2
> SCons plugin (scons): 0.4
> Post build task (postbuild-task): 1.9
> Git client plugin (git-client): 4.2.0
> Run Condition Plugin (run-condition): 1.5
> Lockable Resources plugin (lockable-resources): 1141.v7c5f8f31d2ee
> Oracle Java SE Development Kit Installer Plugin (jdk-tool): 66.vd8fa_64ee91b_d
> Jira plugin (jira): 3.9
> Git server Plugin (git-server): 99.va_0826a_b_cdfa_d
> Display URL API (display-url-api): 2.3.7
> Config File Provider Plugin (config-file-provider): 3.11.1
> Build Timeout (build-timeout): 1.30
> Timestamper (timestamper): 1.24
> Maven Integration plugin (maven-plugin): 3.21
> Trilead API Plugin (trilead-api): 2.84.v72119de229b_7
> Docker Pipeline (docker-workflow): 563.vd5d2e5c4007f
> Matrix Authorization Strategy Plugin (matrix-auth): 3.1.7
> Port Allocator Plug-in (port-allocator): 1.10
> Pipeline: Stage Step (pipeline-stage-step): 305.ve96d0205c1c6
> Design Language (jenkins-design-language): 1.27.3
> Personalization for Blue Ocean (blueocean-personalization): 1.27.3
> Script Security Plugin (script-security): 1244.ve463715a_f89c
> Pipeline: Declarative Extension Points API (pipeline-model-extensions): 2.2125.vddb_a_44a_d605e
> Pipeline: Stage Tags Metadata (pipeline-stage-tags-metadata): 2.2125.vddb_a_44a_d605e
> Pipeline: Declarative (pipeline-model-definition): 2.2125.vddb_a_44a_d605e
> Resource Disposer Plugin (resource-disposer): 0.22
> Pipeline: Job (workflow-job): 1289.vd1c337fd5354
> Credentials Plugin (credentials): 1224.vc23ca_a_9a_2cb_0
> REST Implementation for Blue Ocean (blueocean-rest-impl): 1.27.3
> Artifactory Plugin (artifactory): 3.18.1
> Pipeline Graph Analysis Plugin (pipeline-graph-analysis): 202.va_d268e64deb_3
> JavaBeans Activation Framework (JAF) API (javax-activation-api): 1.2.0-6
> Durable Task Plugin (durable-task): 504.vb10d1ae5ba2f
> Pipeline: REST API Plugin (pipeline-rest-api): 2.32
> Subversion Plug-in (subversion): 2.17.1
> Pipeline: Stage View Plugin (pipeline-stage-view): 2.32
> Pipeline (workflow-aggregator): 596.v8c21c963d92d
> Monitoring (monitoring): 1.94.0
> commons-text API Plugin (commons-text-api): 1.10.0-36.vc008c8fcda_7b_
> Plain Credentials Plugin (plain-credentials): 143.v1b_df8b_d3b_e48
> Pipeline: Nodes and Processes (workflow-durable-task-step): 1244.vee71f675dee6
> Warnings Next Generation Plugin (warnings-ng): 10.1.0
> SnakeYAML API Plugin (snakeyaml-api): 1.33-95.va_b_a_e3e47b_fa_4
> Pipeline: GitHub Groovy Libraries (pipeline-github-lib): 42.v0739460cda_c4
> Build Monitor View (build-monitor-plugin): 1.14-681.vd6817317a_2b_7
> Pipeline SCM API for Blue Ocean (blueocean-pipeline-scm-api): 1.27.3
> Bitbucket Branch Source Plugin (cloudbees-bitbucket-branch-source): 800.va_b_b_9a_a_5035c1
> JavaScript GUI Lib: Handlebars bundle plugin (handlebars): 3.0.8
> Apache HttpComponents Client 4.x API Plugin (apache-httpcomponents-client-4-api): 4.5.14-150.v7a_b_9d17134a_5
> Drop Down ViewsTabBar Plugin (dropdown-viewstabbar-plugin): 1.7
> Shared Workspace (shared-workspace): 1.0.2
> Icon Shim (icon-shim): 3.0.0
> Groovy Label Assignment plugin (groovy-label-assignment): 1.2.0
> Radiator View Plugin (radiatorviewplugin): 1.29
> Pipeline: Declarative Agent API (pipeline-model-declarative-agent): 1.1.1
> Build Pipeline Plugin (build-pipeline-plugin): 1.5.8
> Build Token Trigger Plugin (build-token-trigger): 1.0.0
> Bitbucket Build Status Notifier Plugin (bitbucket-build-status-notifier): 1.4.2
> Display URL for Blue Ocean (blueocean-display-url): 2.4.1
> Nuget Plugin (nuget): 1.1
> Build Blocker Plugin (build-blocker-plugin): 1.7.8
> Conditional BuildStep (conditional-buildstep): 1.4.2
> Handy Uri Templates 2.x API Plugin (handy-uri-templates-2-api): 2.1.8-22.v77d5b_75e6953
> Parameterized Trigger plugin (parameterized-trigger): 2.45
> Matrix Project Plugin (matrix-project): 789.v57a_725b_63c79
> Pipeline: Step API (workflow-step-api): 639.v6eca_cd8c04a_a_
> MapDB API Plugin (mapdb-api): 1.0.9-28.vf251ce40855d
> commons-lang3 v3.x Jenkins API Plugin (commons-lang3-api): 3.12.0-36.vd97de6465d5b_
> Server Sent Events (SSE) Gateway Plugin (sse-gateway): 1.26
> SSH Credentials Plugin (ssh-credentials): 305.v8f4381501156
> promoted builds plugin (promoted-builds): 892.vd6219fc0a_efb
> HTML Publisher plugin (htmlpublisher): 1.31
> External Monitor Job Type Plugin (external-monitor-job): 203.v683c09d993b_9
> Mercurial plugin (mercurial): 1260.vdfb_723cdcc81
> Pipeline: Supporting APIs (workflow-support): 839.v35e2736cfd5c
> Log Parser Plugin (log-parser): 2.3.0
> Naginator (naginator): 1.18.2
> Pipeline: Deprecated Groovy Libraries (workflow-cps-global-lib): 609.vd95673f149b_b
> Mina SSHD API :: Common (mina-sshd-api-common): 2.9.2-62.v199162f0a_2f8
> Mina SSHD API :: Core (mina-sshd-api-core): 2.9.2-62.v199162f0a_2f8
> Token Macro Plugin (token-macro): 359.vb_cde11682e0c
> Pipeline: Input Step (pipeline-input-step): 466.v6d0a_5df34f81
> Instance Identity (instance-identity): 142.v04572ca_5b_265
> Discard Old Build plugin (discard-old-build): 1.07
> Pipeline: Milestone Step (pipeline-milestone-step): 111.v449306f708b_7
> JavaScript GUI Lib: Moment.js bundle plugin (momentjs): 1.1.1
> JavaScript GUI Lib: jQuery bundles (jQuery and jQuery UI) plugin (jquery-detached): 1.2.1
> OkHttp Plugin (okhttp-api): 4.10.0-132.v7a_7b_91cef39c
> Pipeline: Groovy Libraries (pipeline-groovy-lib): 656.va_a_ceeb_6ffb_f7
> DataTables.net API Plugin (data-tables-api): 1.13.3-3
> Forensics API Plugin (forensics-api): 2.1.0
> Prism API Plugin (prism-api): 1.29.0-4
> Java JSON Web Token (JJWT) Plugin (jjwt-api): 0.11.5-77.v646c772fddb_0
> Active Directory plugin (active-directory): 2.30
> Analysis Model API Plugin (analysis-model-api): 11.1.0
> Jersey 2 API (jersey2-api): 2.39.1-1
> Multi-Branch Project Plugin (DEPRECATED) (multi-branch-project-plugin): 0.7
> Violations plugin (violations): 0.7.11
> WMI Windows Agents Plugin (windows-slaves): 1.8.1
> Commons HttpClient 3.x API (commons-httpclient3-api): 3.1-3
> Office 365 Connector (Office-365-Connector): 4.18.0
> Extended Choice Parameter Plugin (extended-choice-parameter): 359.v35dcfdd0c20d
> Active Choices Plug-in (uno-choice): 2.6.5
> Extensible Choice Parameter plugin (extensible-choice-parameter): 1.8.0
> Build With Parameters (build-with-parameters): 76.v9382db_f78962
> Simple Theme Plugin (simple-theme-plugin): 146.v0e67db_a_9052e
> SSH Agent Plugin (ssh-agent): 327.v230ecd01f86f
> ```

---

<div class="post-metadata">

**Author:** ![MarkEWaite](https://dub1.discourse-cdn.com/flex013/user_avatar/community.jenkins.io/markewaite/32/20_2.png) [@MarkEWaite](https://community.jenkins.io/u/MarkEWaite)\
**Post date:** [May 2, 2023, 12:35pm UTC](https://community.jenkins.io/t/bitbucket-connection-fails-after-upgrade-from-2-263-1-to-2-387-1/7139/2 "2023-05-02T12:35:52Z")

</div>

A [CloudBees knowledgebase article](https://docs.cloudbees.com/docs/cloudbees-ci-kb/latest/client-and-managed-masters/how-to-make-a-verbose-ssh-connection-with-git) recommends:

> add a parameter or a environment variable named GIT\_SSH\_COMMAND with value “ssh -vvv” this will tell GIT to show all messages about connection.

The diagnostic output from the `ssh` command may help you identify the difference between the successful git server and the unsuccessful git server.

---

<div class="post-metadata">

**Author:** ![venkatadinakar](https://avatars.discourse-cdn.com/v4/letter/v/7ab992/32.png) [@venkatadinakar](https://community.jenkins.io/u/venkatadinakar)\
**Post date:** [May 7, 2023, 7:56am UTC](https://community.jenkins.io/t/bitbucket-connection-fails-after-upgrade-from-2-263-1-to-2-387-1/7139/3 "2023-05-07T07:56:46Z")

</div>

Hi Mark, Thanks for the reply.

Enabled “GIT\_SSH\_COMMAND ssh -vvv” on Jenkins global level configuration. Triggered the build. I can see GIT\_SSH\_COMMAND   
ssh -vvv under Jenkins job environment variables. Output is as below.

ssh://git@XXXXXXXXXXXXXX:7999/pts/coverity.git +refs/heads/_:refs/remotes/origin/_" returned status code 128:  
stdout:  
stderr: ssh\_exchange\_identification: Connection closed by remote host  
fatal: Could not read from remote repository.

Please make sure you have the correct access rights  
and the repository exists.

```
at org.jenkinsci.plugins.gitclient.CliGitAPIImpl.launchCommandIn(CliGitAPIImpl.java:2732)
at org.jenkinsci.plugins.gitclient.CliGitAPIImpl.launchCommandWithCredentials(CliGitAPIImpl.java:2109)
at org.jenkinsci.plugins.gitclient.CliGitAPIImpl$1.execute(CliGitAPIImpl.java:623)
at org.jenkinsci.plugins.gitclient.CliGitAPIImpl$2.execute(CliGitAPIImpl.java:850)
at hudson.plugins.git.GitSCM.retrieveChanges(GitSCM.java:1226)
at hudson.plugins.git.GitSCM.checkout(GitSCM.java:1309)
at hudson.scm.SCM.checkout(SCM.java:540)
at hudson.model.AbstractProject.checkout(AbstractProject.java:1240)
at hudson.model.AbstractBuild$AbstractBuildExecution.defaultCheckout(AbstractBuild.java:649)
at jenkins.scm.SCMCheckoutStrategy.checkout(SCMCheckoutStrategy.java:85)
at hudson.model.AbstractBuild$AbstractBuildExecution.run(AbstractBuild.java:521)
at hudson.model.Run.execute(Run.java:1900)
at hudson.model.FreeStyleBuild.run(FreeStyleBuild.java:44)
at hudson.model.ResourceController.execute(ResourceController.java:101)
at hudson.model.Executor.run(Executor.java:442)

```

ERROR: Error cloning remote repo ‘origin’  
Started calculate disk usage of build  
Finished Calculation of disk usage of build in 0 seconds  
Started calculate disk usage of workspace  
Finished Calculation of disk usage of workspace in 0 seconds  
Notifying upstream projects of job completion  
Finished: FAILURE

---

<div class="post-metadata">

**Author:** ![MarkEWaite](https://dub1.discourse-cdn.com/flex013/user_avatar/community.jenkins.io/markewaite/32/20_2.png) [@MarkEWaite](https://community.jenkins.io/u/MarkEWaite)\
**Post date:** [May 8, 2023, 1:12pm UTC](https://community.jenkins.io/t/bitbucket-connection-fails-after-upgrade-from-2-263-1-to-2-387-1/7139/4 "2023-05-08T13:12:10Z")

</div>

Check that you exactly followed the instructions in that article. The most recent output you provided contains no additional information.

---

<div class="post-metadata">

**Author:** ![venkatadinakar](https://avatars.discourse-cdn.com/v4/letter/v/7ab992/32.png) [@venkatadinakar](https://community.jenkins.io/u/venkatadinakar)\
**Post date:** [May 29, 2023, 10:18am UTC](https://community.jenkins.io/t/bitbucket-connection-fails-after-upgrade-from-2-263-1-to-2-387-1/7139/5 "2023-05-29T10:18:10Z")

</div>

@MarkEWaite,

Apologies for delay in response.

We have set the Variables, but log is not displaying the same error.

 ![Jenkins_Issue1](https://europe1.discourse-cdn.com/flex013/uploads/jenkins/original/2X/3/39af1fcc017ab5d266c089021bf109cb99ac8144.png)

Please find the attached logs

.

> git fetch --tags --progress ssh://:7999/pts/coverity.git +refs/heads/_:refs/remotes/origin/_ # timeout=10  
> ERROR: Error cloning remote repo ‘origin’  
> hudson.plugins.git.GitException: Command “git fetch --tags --progress ssh://:7999/pts/coverity.git +refs/heads/_:refs/remotes/origin/_” returned status code 128:  
> stdout:  
> stderr: ssh\_exchange\_identification: Connection closed by remote host  
> fatal: Could not read from remote repository.

Please make sure you have the correct access rights  
and the repository exists.

```
at org.jenkinsci.plugins.gitclient.CliGitAPIImpl.launchCommandIn(CliGitAPIImpl.java:2732)
at org.jenkinsci.plugins.gitclient.CliGitAPIImpl.launchCommandWithCredentials(CliGitAPIImpl.java:2109)
at org.jenkinsci.plugins.gitclient.CliGitAPIImpl$1.execute(CliGitAPIImpl.java:623)
at org.jenkinsci.plugins.gitclient.CliGitAPIImpl$2.execute(CliGitAPIImpl.java:850)
at hudson.plugins.git.GitSCM.retrieveChanges(GitSCM.java:1226)
at hudson.plugins.git.GitSCM.checkout(GitSCM.java:1309)
at hudson.scm.SCM.checkout(SCM.java:540)
at hudson.model.AbstractProject.checkout(AbstractProject.java:1240)
at hudson.model.AbstractBuild$AbstractBuildExecution.defaultCheckout(AbstractBuild.java:649)
at jenkins.scm.SCMCheckoutStrategy.checkout(SCMCheckoutStrategy.java:85)
at hudson.model.AbstractBuild$AbstractBuildExecution.run(AbstractBuild.java:521)
at hudson.model.Run.execute(Run.java:1900)
at hudson.model.FreeStyleBuild.run(FreeStyleBuild.java:44)
at hudson.model.ResourceController.execute(ResourceController.java:101)
at hudson.model.Executor.run(Executor.java:442)

```

ERROR: Error cloning remote repo ‘origin’  
$ ssh-agent -k  
unset SSH\_AUTH\_SOCK;  
unset SSH\_AGENT\_PID;  
echo Agent pid 10887 killed;  
[ssh-agent] Stopped.

Replaced “ssh -vvv” to ssh -vvv

---

<div class="post-metadata">

**Author:** ![venkatadinakar](https://avatars.discourse-cdn.com/v4/letter/v/7ab992/32.png) [@venkatadinakar](https://community.jenkins.io/u/venkatadinakar)\
**Post date:** [May 29, 2023, 10:24am UTC](https://community.jenkins.io/t/bitbucket-connection-fails-after-upgrade-from-2-263-1-to-2-387-1/7139/6 "2023-05-29T10:24:25Z")

</div>

![Jenkins_Issue2](https://europe1.discourse-cdn.com/flex013/uploads/jenkins/original/2X/0/0ce62c5b3e22aad1964e3570a98a715e3352525a.png)

---

<div class="post-metadata">

**Author:** ![venkatadinakar](https://avatars.discourse-cdn.com/v4/letter/v/7ab992/32.png) [@venkatadinakar](https://community.jenkins.io/u/venkatadinakar)\
**Post date:** [June 15, 2023, 11:57am UTC](https://community.jenkins.io/t/bitbucket-connection-fails-after-upgrade-from-2-263-1-to-2-387-1/7139/7 "2023-06-15T11:57:36Z")

</div>

@MarkEWaite,

Please let me know if I need to share anymore information.

---

<div class="post-metadata">

**Author:** ![MarkEWaite](https://dub1.discourse-cdn.com/flex013/user_avatar/community.jenkins.io/markewaite/32/20_2.png) [@MarkEWaite](https://community.jenkins.io/u/MarkEWaite)\
**Post date:** [June 15, 2023, 12:14pm UTC](https://community.jenkins.io/t/bitbucket-connection-fails-after-upgrade-from-2-263-1-to-2-387-1/7139/8 "2023-06-15T12:14:50Z")

</div>

Unfortunately, the additional information you provided still does not show any additional diagnostic data. Either you did not follow the instructions completely or the instructions are no longer correct.

---

<div class="post-metadata">

**Author:** ![venkatadinakar](https://avatars.discourse-cdn.com/v4/letter/v/7ab992/32.png) [@venkatadinakar](https://community.jenkins.io/u/venkatadinakar)\
**Post date:** [June 21, 2023, 5:45pm UTC](https://community.jenkins.io/t/bitbucket-connection-fails-after-upgrade-from-2-263-1-to-2-387-1/7139/9 "2023-06-21T17:45:29Z")

</div>

Hi Mark,

Removed “/var/lib/jenkins/.ssh/config”, post that error disappeared. Now we are able to clone from Primary Bitbucket server. Request you to close the ticket.

---

<div class="post-metadata">

**Author:** ![poddingue](https://dub1.discourse-cdn.com/flex013/user_avatar/community.jenkins.io/poddingue/32/985_2.png) [@poddingue](https://community.jenkins.io/u/poddingue)\
**Post date:** [June 23, 2023, 1:11pm UTC](https://community.jenkins.io/t/bitbucket-connection-fails-after-upgrade-from-2-263-1-to-2-387-1/7139/10 "2023-06-23T13:11:00Z")

</div>

We can’t close, and it’s not a ticket, but thanks a lot for letting us know you solved your issue, and sharing your solution with the community. 👍