# Ask a question **URL:** https://community.jenkins.io/c/using-jenkins/support/8.md?page=1 [Latest](https://community.jenkins.io/latest.md) · [Categories](https://community.jenkins.io/categories.md) · [Tags](https://community.jenkins.io/tags.md) **Page:** 2 --- ## [WebSocket Jenkins agent disconnects (java.util.concurrent.TimeoutException: Ping started at 1775776035301 hasn't completed by 1775776275302)](https://community.jenkins.io/t/websocket-jenkins-agent-disconnects-java-util-concurrent-timeoutexception-ping-started-at-1775776035301-hasnt-completed-by-1775776275302/36794)
**Author:** [@nithishgwd](https://community.jenkins.io/u/nithishgwd)\ **Replies:** 4\ **Last updated:** [May 18, 2026, 2:00am UTC](https://community.jenkins.io/t/websocket-jenkins-agent-disconnects-java-util-concurrent-timeoutexception-ping-started-at-1775776035301-hasnt-completed-by-1775776275302/36794 "2026-05-18T02:00:30Z")
Hi, We are seeing random disconnects on our Jenkins inbound agents using WebSocket. Jenkins version: 2.541.3 Remoting version: 3352.v17a\_fb\_4b\_2773f Agent Java: OpenJDK 21.0.10 Controller Java: OpenJDK 21.0.9 Temuri… --- ## [A problem occurred after changing job config](https://community.jenkins.io/t/a-problem-occurred-after-changing-job-config/36989)
**Author:** [@jumpingkangaroo](https://community.jenkins.io/u/jumpingkangaroo)\ **Replies:** 8\ **Last updated:** [May 15, 2026, 3:27pm UTC](https://community.jenkins.io/t/a-problem-occurred-after-changing-job-config/36989 "2026-05-15T15:27:21Z")
Hi After some help with a job that no longer loads I user made a change to a job config and now when we try and view the job we get this a problem occurred whilst processing the request. I have tried restoring the job … --- ## [Invalid username or password error 128 when connecting to private GitHub repo](https://community.jenkins.io/t/invalid-username-or-password-error-128-when-connecting-to-private-github-repo/12753)
**Author:** [@lgiff](https://community.jenkins.io/u/lgiff)\ **Replies:** 11\ **Last updated:** [May 14, 2026, 12:23pm UTC](https://community.jenkins.io/t/invalid-username-or-password-error-128-when-connecting-to-private-github-repo/12753 "2026-05-14T12:23:08Z")
Hello, I hope this is the correct place to ask my question and that I can get some help from the community. I have an intermittent issue and can’t pinpoint where the issues is. In short, I’m running a few multi-branch p… --- ## [Agent Connectivity Issue After Jenkins Upgrade to 2.555.1](https://community.jenkins.io/t/agent-connectivity-issue-after-jenkins-upgrade-to-2-555-1/36869)
**Author:** [@Gauri\_sahoo](https://community.jenkins.io/u/Gauri_sahoo)\ **Replies:** 1\ **Last updated:** [May 5, 2026, 7:34pm UTC](https://community.jenkins.io/t/agent-connectivity-issue-after-jenkins-upgrade-to-2-555-1/36869 "2026-05-05T19:34:34Z")
After upgrading Jenkins from version 2.528.3 to 2.555.1, we are experiencing agent connectivity issues with the Jenkins controller. The error message displayed is: “This node is offline because it uses an old agent.jar.” … --- ## [Agent Connectivity Issue After Jenkins Upgrade to 2.555.1](https://community.jenkins.io/t/agent-connectivity-issue-after-jenkins-upgrade-to-2-555-1/36868)
**Author:** [@satyajit](https://community.jenkins.io/u/satyajit)\ **Replies:** 0\ **Last updated:** [May 5, 2026, 11:54am UTC](https://community.jenkins.io/t/agent-connectivity-issue-after-jenkins-upgrade-to-2-555-1/36868 "2026-05-05T11:54:20Z")
After upgrading Jenkins from version 2.528.3 to 2.555.1, we are experiencing agent connectivity issues with the Jenkins controller. The error message displayed is: “This node is offline because it uses an old agent.jar.” … --- ## [Jenkins console output with Ansi color plugin bug](https://community.jenkins.io/t/jenkins-console-output-with-ansi-color-plugin-bug/36799)
**Author:** [@DGilad](https://community.jenkins.io/u/DGilad)\ **Replies:** 6\ **Last updated:** [May 4, 2026, 1:23pm UTC](https://community.jenkins.io/t/jenkins-console-output-with-ansi-color-plugin-bug/36799 "2026-05-04T13:23:54Z")
Hi We have upgrade our Jenkins from Jenkins 2.528.1to 2.541.3 and the console output for freestyle projects has changed. The problem is that we use python logger library to color our ci logs and it seems like after the… --- ## [Jenkins upgrade issue from 2.504.1 to 2.541.3 or later](https://community.jenkins.io/t/jenkins-upgrade-issue-from-2-504-1-to-2-541-3-or-later/36846)
**Author:** [@rac](https://community.jenkins.io/u/rac)\ **Replies:** 2\ **Last updated:** [May 1, 2026, 4:17pm UTC](https://community.jenkins.io/t/jenkins-upgrade-issue-from-2-504-1-to-2-541-3-or-later/36846 "2026-05-01T16:17:57Z")
I have been trying to upgrade jenkins from 2.504.1 to 2.541.3 or later… Late I found out that rpm package for upgrading to 2.541.3 was not published but after trying some time I got the package from " Index of /rpm-stab… --- ## ["An error occurred, Unable to connect to Jenkins"](https://community.jenkins.io/t/an-error-occurred-unable-to-connect-to-jenkins/8574)
**Author:** [@Sunny](https://community.jenkins.io/u/Sunny)\ **Replies:** 16\ **Last updated:** [April 28, 2026, 10:58am UTC](https://community.jenkins.io/t/an-error-occurred-unable-to-connect-to-jenkins/8574 "2026-04-28T10:58:58Z")
After installing Jenkins on AWS Ubuntu. Login on browser and Click on Install plugins I’m getting “An error occurred, Unable to connect to Jenkins” . So now what I do to solve this problem ? --- ## [Intermittent failures connecting to GitHub](https://community.jenkins.io/t/intermittent-failures-connecting-to-github/10487)
**Author:** [@Ian\_W](https://community.jenkins.io/u/Ian_W)\ **Replies:** 5\ **Last updated:** [April 27, 2026, 7:24pm UTC](https://community.jenkins.io/t/intermittent-failures-connecting-to-github/10487 "2026-04-27T19:24:19Z")
Our Jenkins (stand-alone) instance is located behind a firewall. We connect to a variety Git repository hosts, including on-prem TFS and GitHub. Our GitHub repos are internal/private to the Enterprise. On occasion, cert… --- ## [Jenkins stuck on "Please wait while Jenkins is getting ready to work" page during installation on Windows](https://community.jenkins.io/t/jenkins-stuck-on-please-wait-while-jenkins-is-getting-ready-to-work-page-during-installation-on-windows/7329)
**Author:** [@johndevopsus](https://community.jenkins.io/u/johndevopsus)\ **Replies:** 12\ **Last updated:** [April 20, 2026, 10:59pm UTC](https://community.jenkins.io/t/jenkins-stuck-on-please-wait-while-jenkins-is-getting-ready-to-work-page-during-installation-on-windows/7329 "2026-04-20T22:59:09Z")
Hi, I tried to install Jenkins on windows but Jenkins was stuck on “Please wait while Jenkins is getting ready to work” page during installation. It is not moving to Unlock Jenkins screen. --- ## [Docker pipeline matrix usage of Jenkins node executor quota](https://community.jenkins.io/t/docker-pipeline-matrix-usage-of-jenkins-node-executor-quota/36811)
**Author:** [@Bryce\_Schober](https://community.jenkins.io/u/Bryce_Schober)\ **Replies:** 0\ **Last updated:** [April 15, 2026, 6:21pm UTC](https://community.jenkins.io/t/docker-pipeline-matrix-usage-of-jenkins-node-executor-quota/36811 "2026-04-15T18:21:24Z")
Jenkins 2.541.3 My Jenkins pipeline (I’m both Jenkins administrator and pipeline developer) uses a matrix build with different docker agents on parallel paths. My Jenkins docker host nodes have an executor limit configu… --- ## [Problems with Jenkins/Docker connecting to an Ansible agent using SSH Pipeline Steps and transferring withCredentials private ssh key](https://community.jenkins.io/t/problems-with-jenkins-docker-connecting-to-an-ansible-agent-using-ssh-pipeline-steps-and-transferring-withcredentials-private-ssh-key/36793)
**Author:** [@trahman-hm](https://community.jenkins.io/u/trahman-hm)\ **Replies:** 3\ **Last updated:** [April 9, 2026, 5:53pm UTC](https://community.jenkins.io/t/problems-with-jenkins-docker-connecting-to-an-ansible-agent-using-ssh-pipeline-steps-and-transferring-withcredentials-private-ssh-key/36793 "2026-04-09T17:53:27Z")
Hello, I’m relatively new to Jenkins, experimenting with operational CI/CD services for my company and have been happy with it thus far. I’d started with a single custom monolithic container that had jenkins and a bunc… --- ## [How do I get the plugin "Bitbucket Push and Pull Request" working?](https://community.jenkins.io/t/how-do-i-get-the-plugin-bitbucket-push-and-pull-request-working/36792)
**Author:** [@orcsik.david](https://community.jenkins.io/u/orcsik.david)\ **Replies:** 0\ **Last updated:** [April 9, 2026, 1:24pm UTC](https://community.jenkins.io/t/how-do-i-get-the-plugin-bitbucket-push-and-pull-request-working/36792 "2026-04-09T13:24:13Z")
Hi Everyone, Sorry for my newbie question, but I am very new to Jenkins and the whole CI/CD thing. I want use the bitbucket-push-and-pull-request plugin to trigger a pipeline when a webhook request comes in from Bitbuck… --- ## [Why can't my pipeline task be completed?](https://community.jenkins.io/t/why-cant-my-pipeline-task-be-completed/32425)
**Author:** [@BeBo](https://community.jenkins.io/u/BeBo)\ **Replies:** 15\ **Last updated:** [April 8, 2026, 3:21am UTC](https://community.jenkins.io/t/why-cant-my-pipeline-task-be-completed/32425 "2026-04-08T03:21:38Z")
I’m encountering an intermittent issue where a pipeline passes all stages successfully but hangs indefinitely at the final step: end of pipeline Normally, this message should immediately be followed by Finished: S… --- ## [Cannot see peoples and Manage Jenkins after install Jenkins 2.541.2 on windows 2025 server](https://community.jenkins.io/t/cannot-see-peoples-and-manage-jenkins-after-install-jenkins-2-541-2-on-windows-2025-server/36768)
**Author:** [@JeanCao](https://community.jenkins.io/u/JeanCao)\ **Replies:** 0\ **Last updated:** [April 4, 2026, 11:16pm UTC](https://community.jenkins.io/t/cannot-see-peoples-and-manage-jenkins-after-install-jenkins-2-541-2-on-windows-2025-server/36768 "2026-04-04T23:16:10Z")
Hello, I have install Jenkins 2.541.2 with OPEN JDK 17.0.18+8-windows-x64 on windows 2025 server. After I install that, I can not see People, Manage Jenkins, My view button on Dashboard. I need to add users and plugins. … --- ## [java.nio.file.FileAlreadyExistsException](https://community.jenkins.io/t/java-nio-file-filealreadyexistsexception/36209)
**Author:** [@Martin2](https://community.jenkins.io/u/Martin2)\ **Replies:** 3\ **Last updated:** [March 25, 2026, 6:32am UTC](https://community.jenkins.io/t/java-nio-file-filealreadyexistsexception/36209 "2026-03-25T06:32:48Z")
Hello, about a week ago our Jenkins jobs have started to throw the following error sporadically. Also: hudson.remoting.ProxyException: org.jenkinsci.plugins.workflow.actions.ErrorAction$ErrorId: de29bbf6-1d40-4d37-8… --- ## [$JENKINS\_HOME/updates/ does not get updates after first installation](https://community.jenkins.io/t/jenkins-home-updates-does-not-get-updates-after-first-installation/36444)
**Author:** [@vhout](https://community.jenkins.io/u/vhout)\ **Replies:** 1\ **Last updated:** [March 23, 2026, 3:44pm UTC](https://community.jenkins.io/t/jenkins-home-updates-does-not-get-updates-after-first-installation/36444 "2026-03-23T15:44:17Z")
Hi, First our Jenkins setup: We run Jenkins (2.541.2) in a Docker container on RHEL 9.6, using docker-compose. Our configuration is using a persistent volume. We are long-term users of Jenkins. We have noticed we do … --- ## [How to dynamically load active choice parameters based on folder names present in private git repository?](https://community.jenkins.io/t/how-to-dynamically-load-active-choice-parameters-based-on-folder-names-present-in-private-git-repository/36604)
**Author:** [@dkelim1](https://community.jenkins.io/u/dkelim1)\ **Replies:** 0\ **Last updated:** [March 22, 2026, 2:06pm UTC](https://community.jenkins.io/t/how-to-dynamically-load-active-choice-parameters-based-on-folder-names-present-in-private-git-repository/36604 "2026-03-22T14:06:40Z")
Hi all, I have a private git repository with contents like below hosted in GitHub. ➜ urlprobe-iac git:(main) ls -ltr total 16 drwxr-xr-x 11 ddl staff 352 Mar 22 09:24 00-tf-create-backend drwxr-xr-x 11 ddl st… --- ## [An issue about version 2.541.2](https://community.jenkins.io/t/an-issue-about-version-2-541-2/36350)
**Author:** [@920526640](https://community.jenkins.io/u/920526640)\ **Replies:** 2\ **Last updated:** [March 18, 2026, 3:30am UTC](https://community.jenkins.io/t/an-issue-about-version-2-541-2/36350 "2026-03-18T03:30:19Z")
I used Jenkins to upgrade from version 2.528.3 to 2.541.2, and then I found an issue. I used to use the /configSubmit interface to modify the “of executeor” field in the system at the code level. However, after the upg… --- ## [Do I need to remove credentials with withAWS?](https://community.jenkins.io/t/do-i-need-to-remove-credentials-with-withaws/36531)
**Author:** [@yojimbo](https://community.jenkins.io/u/yojimbo)\ **Replies:** 0\ **Last updated:** [March 17, 2026, 3:44pm UTC](https://community.jenkins.io/t/do-i-need-to-remove-credentials-with-withaws/36531 "2026-03-17T15:44:20Z")
Jenkins setup: docker (jenkins/jenkins:2.516.3-lts) I am new to Jenkins. In my previous tool I have to run the below to remove the AWS STS token: rm ~/.aws/credentials With the AWS plugin, I am using \[withAWS\]( Pipeli… --- ## [Unable to save the git scm in the jenkins](https://community.jenkins.io/t/unable-to-save-the-git-scm-in-the-jenkins/36518)
**Author:** [@ManiDeepak](https://community.jenkins.io/u/ManiDeepak)\ **Replies:** 0\ **Last updated:** [March 17, 2026, 12:37pm UTC](https://community.jenkins.io/t/unable-to-save-the-git-scm-in-the-jenkins/36518 "2026-03-17T12:37:03Z")
Jenkins setup: I have jenkins 2.504.1-lts docker image running in my eks cluster deployed using my custom helm chart. And there is traefik ingress infront of jenkins so i created the middleware to allow X-Forwarded… --- ## [Experiencing issues with LDAP when upgrading from Java 17 to 21](https://community.jenkins.io/t/experiencing-issues-with-ldap-when-upgrading-from-java-17-to-21/36456)
**Author:** [@TonyK](https://community.jenkins.io/u/TonyK)\ **Replies:** 2\ **Last updated:** [March 16, 2026, 6:57pm UTC](https://community.jenkins.io/t/experiencing-issues-with-ldap-when-upgrading-from-java-17-to-21/36456 "2026-03-16T18:57:28Z")
Sorry for the long post but think it’s necessary to see the whole picture. We have had Jenkins here since the Hudson days. I’ve migrated to new servers a few times through the years so I’m familiar with the install proc… --- ## [Jenkins started 2 Pipeline at same time](https://community.jenkins.io/t/jenkins-started-2-pipeline-at-same-time/5428)
**Author:** [@sachin.flentas](https://community.jenkins.io/u/sachin.flentas)\ **Replies:** 2\ **Last updated:** [March 15, 2026, 10:25am UTC](https://community.jenkins.io/t/jenkins-started-2-pipeline-at-same-time/5428 "2026-03-15T10:25:59Z")
Hi , I am facing issue in which when i press button to build pipeline, it will start 2 pipeline at the same time, previously this issue was not there. --- ## [JenkinsPipelineUnit - how to test the addition of a test report](https://community.jenkins.io/t/jenkinspipelineunit-how-to-test-the-addition-of-a-test-report/36455)
**Author:** [@Mo0rBy](https://community.jenkins.io/u/Mo0rBy)\ **Replies:** 0\ **Last updated:** [March 13, 2026, 4:27pm UTC](https://community.jenkins.io/t/jenkinspipelineunit-how-to-test-the-addition-of-a-test-report/36455 "2026-03-13T16:27:50Z")
I am using JenkinsPipelineUnit to add some simple unit testing to my Jenkins shared-library. I may add some proper integration testing at a later date which I could solve this problem with, but I’d prefer to do it by uni… --- ## [How to hide basic steps](https://community.jenkins.io/t/how-to-hide-basic-steps/36256)
**Author:** [@dab411](https://community.jenkins.io/u/dab411)\ **Replies:** 2\ **Last updated:** [March 11, 2026, 5:13am UTC](https://community.jenkins.io/t/how-to-hide-basic-steps/36256 "2026-03-11T05:13:43Z")
Hello, So I have been trying to find a way to turn off logging basic pipeline steps like pwd(), fileExists(), readFile() or sh(), and I can’t seem to find a way. I also tried looking into re-implementing fileExists() (… --- ## [Cloning github repo in pipeline script using withCredentials](https://community.jenkins.io/t/cloning-github-repo-in-pipeline-script-using-withcredentials/36384)
**Author:** [@athurman](https://community.jenkins.io/u/athurman)\ **Replies:** 4\ **Last updated:** [March 6, 2026, 6:42pm UTC](https://community.jenkins.io/t/cloning-github-repo-in-pipeline-script-using-withcredentials/36384 "2026-03-06T18:42:10Z")
Hello all, I have a Jenkins build that runs using a groovy pipeline script. For one of the steps, I need to clone a different GitHub repo. I am trying to use the withCredentials method to run the rest of the stage via p… --- ## [Jenkins stuck at password when starting any build. Jenkins on docker and repository at container host](https://community.jenkins.io/t/jenkins-stuck-at-password-when-starting-any-build-jenkins-on-docker-and-repository-at-container-host/36376)
**Author:** [@pepe](https://community.jenkins.io/u/pepe)\ **Replies:** 1\ **Last updated:** [March 5, 2026, 11:59am UTC](https://community.jenkins.io/t/jenkins-stuck-at-password-when-starting-any-build-jenkins-on-docker-and-repository-at-container-host/36376 "2026-03-05T11:59:29Z")
Hi. I’m new to jenkins and it seems there is some kind of issue with the connecting to my repository which prevent to start the building of a simple git repository. Help would be very much appreciated. I’m running jenki… --- ## [Azure-vm-agent: workers terminating unexpectedly](https://community.jenkins.io/t/azure-vm-agent-workers-terminating-unexpectedly/36356)
**Author:** [@alansparks](https://community.jenkins.io/u/alansparks)\ **Replies:** 0\ **Last updated:** [March 3, 2026, 6:21pm UTC](https://community.jenkins.io/t/azure-vm-agent-workers-terminating-unexpectedly/36356 "2026-03-03T18:21:30Z")
Jenkins setup: Jenkins LTS 2.541.2, azure-vm-agents 1093.va\_9cd2dd11158. I am having issues with worker nodes (Ubuntu nodes) terminating during use. The issue is chronic in that the worker nodes are terminating about e… --- ## [No supported TIA Portal installation could be found](https://community.jenkins.io/t/no-supported-tia-portal-installation-could-be-found/36354)
**Author:** [@IvanvS](https://community.jenkins.io/u/IvanvS)\ **Replies:** 0\ **Last updated:** [March 3, 2026, 3:42pm UTC](https://community.jenkins.io/t/no-supported-tia-portal-installation-could-be-found/36354 "2026-03-03T15:42:54Z")
Hello, I am currently working on a school project where I want to automate TIA Portal project tests using Jenkins. To set this up, I followed the tutorial from Automate Friendly on YouTube about integrating TIA Portal … --- ## [How to use REST API to query for entries in Kubernetes Cloud configuration in Managed Jenkins --\> Clouds](https://community.jenkins.io/t/how-to-use-rest-api-to-query-for-entries-in-kubernetes-cloud-configuration-in-managed-jenkins-clouds/36346)
**Author:** [@gtv567](https://community.jenkins.io/u/gtv567)\ **Replies:** 0\ **Last updated:** [March 3, 2026, 5:07am UTC](https://community.jenkins.io/t/how-to-use-rest-api-to-query-for-entries-in-kubernetes-cloud-configuration-in-managed-jenkins-clouds/36346 "2026-03-03T05:07:10Z")
Jenkins setup: Hi All We have a Jenkins instance with Kubernetes Cloud configurations using Managed Jenkins → Clouds, What is the correct API with curl to use to get its returned json output ? An example would be hel… [Previous page](https://community.jenkins.io/c/using-jenkins/support/8.md) [Next page](https://community.jenkins.io/c/using-jenkins/support/8.md?page=2)